In this presentation Jamie Warner CEO of Invarosoft (a Unified CX Platform for MSPs) and CEO of eNerds (a $10M MSP in Sydney Australia) will present the ‘future of IT support’ and how MSPs can transition to a new service delivery methodology focusing on Customer Experience (CX).
You will learn:
- The common mistakes MSPs make around CX.
- How to improve your productivity focusing on ticketing efficiency.
- Why the current vCIO / QBR process is broken from a sales perspective.
- How to reduce your stack complexity and cost.
- How to differentiate your services to increase your win rate for new business.
- The new technology MSPs are using such as Live Chat, Push Alerts, and Identity Security to enhance their service experience.
If you’re looking to differentiate, scale, improve operational efficiency and learn from a successful MSP, register today!