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Meeting Your Customers Where They Are for Great Customer Service

Date: April 25, 2023
Time: 2:00 pm ET / 1:00 pm CT / 12:00 pm MT / 11:00 am PT
Presented By: Bobby Jacobs, Head of Growth with thread Category: Customer Experience

As an MSP, it is essential to understand that customers have different preferences when it comes to communication and support. Some customers prefer phone calls, while others prefer email or chat. It is crucial to meet these preferences to ensure that customers feel heard and valued, ultimately leading to increased customer satisfaction and retention.

We will discuss best practices for communication, the importance of personalization, and how to leverage technology to provide exceptional customer service.

Whether you’re a small MSP just starting or a larger organization looking to improve your customer service, this webinar is for you. Don’t miss out on the opportunity to learn from industry experts and take your customer service to the next level.

Ready to Accelerate Your Profitability?

TBG will bring years of management experience to your company. We can assist in areas of management coaching pertaining to your sales, service, or administrative departments. Our focus is to assist you in driving more profits to your bottom line.

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